Tips for family members

Communication strengthens community Try these tips if you are speaking to someone who is deaf or hard of hearing:
  • Even if someone is wearing a hearing aid, it doesn't mean that they can hear you. Ask if they need to lipread you.
  • Make sure you have the listener's attention before you start speaking.
  • Speak clearly but not too slowly, and don't exaggerate your lip movements.
    Use natural facial expressions and gestures.
  • If you're talking to a deaf person and a hearing person, don't just focus on the hearing person.
  • Don't shout. It's uncomfortable for a hearing aid user and it looks aggressive.
  • If someone doesn't understand what you've said, don't just keep repeating it. Try saying it in a different way.
  • Find a suitable place to talk, with good lighting, away from noise and distractions.
  • Remember not to turn your face away from a deaf person. Always turn back to your listener so they can see your face.
  • Check that the person you're talking to can follow you. Be patient and take the time to communicate properly.
  • Use plain language and don't waffle. Avoid jargon and unfamiliar abbreviations.