Hearing aid troubleshooting guide

This guide offers simple solutions to problems you could encounter with your hearing aids. If these do not correct the problem, you need to visit your audiologist or hearing aid dispenser, who will be able to help you further.

Symptom
Cause
Possible Solution

Hearing aid appears ’dead’

Hearing aid not turned on
 
Hearing aid is in ‘T’ mode
 
 
Battery not inserted correctly
 
 
 
 
Battery compartment not been properly closed
 
Battery exhausted
 
Blocked earmould (Behind-the-ear and body-worn hearing aids only)
 
Defective hearing aid
Turn hearing aid on
 
 Ensure hearing aid on the microphone ‘M’ setting
 
Check that battery is inserted correctly, with ‘+’ and ‘-‘ symbols the correct way round.
 
 
 
Ensure battery compartment is closed.
 
 Replace battery
 
Clean earmould
 
 
 
 Contact your hearing aid provider for repair.

Hearing aid emits whistling sound

Volume set too high
 
 
Earmould does not fit properly, or you have not inserted it correctly
 
 
 
Weak battery
 
Reduce volume control setting until whistling disappears
 
Check that you have put the earmould in correctly. If this does not cure the problem then contact your hearing aid provider.
 
Replace battery
 

Sound is distorted

 
Volume set too high
 
 
 
Weak battery
Reduce volume control setting until distortion disappears
 
Replace battery.

Sound is weaker than usual

Weak battery
 
Hearing aid tubing is damaged
 
 
 
Earmould clogged with wax
 
Replace battery
 
Check tubing for damage (fraying, moisture) and replace if necessary
 
If you cannot remove the wax easily yourself, then contact your hearing aid provided to have it cleaned.

 
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